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Monday, June 02, 2008

(Day 4: Tour Guide – Sasha Muñoz)

Chur, Switzerland : Itinerary

7:00-7:20am Breakfast

8:00am Meet Sophie in the Lobby

8:30am Trip to Chur by bus (Post Auto Bus)

9:00am Sightseeing in Churn with Audioguide

12:15pm Lunch (Paulaner)

1:45pm – Lecture about Swiss Tourism with Sophie

3:00 pm in Room 104

3:30pm Discussion with Professors Garely and Blake-Neis

6:00pm Dinner (Paulaner)

Today was the official first day that TTA 100 students would be responsible for creating a tour management itinerary and managing the tour as the Tour Guide of the day. Welcome aboard Sasha !!

A view of Chur, Switzerland

Getting Ready for Chur….

Written by: Katherine Muñoz

No Sasha, not now, go away! I want to keep sleeping. It was 6:20 am when Sasha woke me up. She wasn’t going to leave my door until I stood up and opened the door so she would be sure that I was awake. She said that breakfast was at 7:30 am and that we should all wear black and comfortable shoes becuase we were going to walk around Chur. Right away I thought my Gore-Tex. We are going to walk a lot this was the perfect time to test drive my new shoes.

At breakfast (around 7:30am) we were told that we needed our i-pods or mp3 players in order to upload the audio guide. We were going to walk around Chur while listening to the history and information of the main touristic points developed the Swiss School students and the Tourism office. Unfortunately some of our i-pods and mp3 players could not hold all the information and others weren’t uploading at all, resulting in a delay of the days itinerary. Although we missed the 8:30 am bus, we finally sorted out the technology and caught the bus an hour later. (read more @ kmunoz.edublogs.org)

The Audio Tour Begins

Written by: Shevarma Pemberton

Before leaving the school, those of us who could, downloaded an audio tour guide onto their respective media players. Having completed this phae of the day’s events we headed down to Chur in the SSTH school bus driven by Marianne.

Once on our own, the media players were turned on and the audio-guided tour began. I did not think that I was going to at first, but as the tour progressed I was enjoying it more and more. There were some excellent map readers among us who sped the process along nicely and made up for some much needed time. In visiting the various landmarks and monuments however, we were once again faced with the issue of German only writings. That was one downsize to the day. Additionally, the sun was really blazing, so that fact that we were all dressed entirely in black did not help the situation.

While on the tour, we came across a catherdale, Katherdrale St. Maria Himmelfahrt. We realized that this was in fact the site of the service we were supposed to have attened the day before. The knowledge of this as well as the information that we received about the Kirche St. Martin from the audio guie and elsewhere, definitely answered some questions that were raised in my mind the day before and stireed a little uneasiness within me at the same time. From what I gathered, let’s just say that the Kirche St. Martin was the opposite of what we were seeking in the actual cathedral. Miscommuication can really throw curve balls at you.

Being on a time schedule, the tour was unfortunately cut short. We did however, manage to cover the majority of the thirty-two stop points of the tour. Despite the unaccomplished few, we were nonetheless delighted considering the time frame with which we had to work. (read more @ spemberton.edublogs.org)

Sunday, June 1, 2008

(Day 3: Tour Guide – Andiol DeLaRosa)

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Walking, Learning and Food in Chur….

Written by: Adrienne Kennick

Today (Sunday, June 1), we breakfasted at School, and then took the school van to the city of Chur. After strolling along some of the cobblestone and paved streets, and visiting the Church of St. Martin, we walked along the river to the train station. Almost all of the shops and restaurants are closed on Sundays (the exception was a little convenience mart in the train station).

By group consensus, we lunched at a Mexican restaurant. …The menu items were listed in Spanish, and the descriptions were in German. I ordered the spare ribs, mainly because I have never seen ribs on a Mexican menu, and I will say the food was tasty. The barbecue sauce was sweet and spicy (red pepper flakes, sugar and cumin, I think), the garnish was an orange slice, a radish cut into a flower shape, and a small purple blossom. The side dish appeared to be a small cup of sautéed vegetables, but turned out to be a mix of cold and lightly pickled vegetables. Definitely a local touch. After lunch we found the local bus service and returned to School, briefly meeting another School group heading further up the mountain for a weekend aiding the foresters and learning about the regional trees and wildlife.

Now it’s mid-afternoon (we’re six hours ahead of eastern standard time), and we’re back at School, sharing our pictures and writing about our trip – so far.

Our morning in Chur:

Our group in front of the fountain in Martinsplatz, just next to the Kirche St. Martin.

(Left to right, front row: Liliana, Gia, Sarah, Elliott, Adrienne, middle row: Mark, Adele, Prof. Blake-Neis, Katherine, Dr. Garely, back row: Curtis, Shevy, Andy, Sasha – Photo taken by: Asha Buton)

Inside the church (Kirche St. Martin) – it really wasn’t dark in there, but I couldn’t reconfigure the camera.

Walking down Reichsgasse

Chur’s architecture has lots of arches – from decorative portals to windowed hallway bridges:

(this is a view along Brotlaube)

(the Hotel Freieck has a pretty arch as well)

(the arch in the picture below crosses Bärenloch, which ends in a little courtyard with buildings and a garden)

The city of Chur and our School in the village of Passugg are both in the mountains at the edge of the Alps.

This is June, and yes – that’s snow. (The view is of the mountains beyond the square of Regierungsplatz).

and last of all, the door of 64 Reichsgasse (sorry, it’s a little fuzzy):

Picking up where my last non-illustrated post left off, after the afternoon blogging our entire group treked on foot to the next bus stop (possibly a stone’s throw down the mountain, and a five minutes’ careful walk along a steep dirt and gravel trail). The corner of the bus stop is actually the local restaurant Mùhle.

There we had salad (sunflower and pumpkin seeds with carrot, radish, cucumber, mixed greens and cream dressing) followed by perfectly cooked chicken breast in a brown gravy with green peppercorns, rice, and plain-cooked spinach.

Group dinner at Mùhle Restaurant

Then a slightly longer walk back up to school, and a few adventurous souls (myself, Katherine, Sasha, Mark, Andy, Elliott, Sarah, Asha, and Shevy) continued further up the road (and up the mountain) to see what we could see. We found road construction, and more stunning views (of the mountains, the river, and the sunset), and some friendly people who waved from their house above, and onto the next bus station. Due to some fears about certain horror movies having the potential to become real, the minority of intrepid explorers (myself, Katherine, Sasha and Asha) bowed to the majority of those wishing to return to campus.

Saturday, May 31, 2008

AA Flight #0064 continues

Written by: Asha Burton

On the flight we received fairly good service from the flight attendants. After take off, within 2 hours we got beverages and dinner. I had beef with mashed potatoes and gravy which was decent but salty. I tried to sleep but could barely find a comfortable position. I slept for a couple of hours then woke up. We were served breakfast (a croissant and barely a pack of jelly and butter). My nose doesn’t lie because I smelled sausage and eggs with cheese and I asked for some. Of course we in coach – so there was no way I was going to be served a hot breakfast. When I am hungry I am grumpy so between the lack of sleep and not enough food, it was way passed my time to land in Zurich.

Zurich VIP Reception

Finally off the plane, we were greeted by Doris Brüderün, a member of VIP service team of Zurich Airport. She gave us a tour of Flughafen-Zurich (airport) which thoroughly impressed me.

Ms. Doris Brüderün, VIP service team, meet us at Zurich Airport

I was surprised at how quiet the airport was but she explained that the last flight left before 12 midnight. The airport isn’t 24 hours. As we walked through the airport, we took a train which led us from one terminal to the next. She then gave us a brief tour of the airport which included a visit to the nursery. I was impressed that they had a nursery for people flying with children and catered to their special needs. It is available for free. She escorted us to baggage claim where we found our bags waiting for us on a trolley. I was very surprised and impressed at the speed and efficiency and the kindness we received. As we walked along towards Customs, all she did was wave her card to the officers and we kept moving through. We then proceeded to the information desk where we were able to pick up brochures and pamphlets about Switzerland. She mentioned that at the Info desk, people can leave keys, documents, or anything personal from the passengers to other people who may need to pick them up. She gave us a 10 Swiss Franc voucher for anything in the food court and sent us on our merry way. I really appreciated that voucher as I was able to purchase breakfast quickly.

After that we walked around the airport, visited a currency exchange, and bought a Sims card for my phones. The clerk at Swisscom was exceptionally nice. After everyone had breakfast we proceeded to the exit where we waited for Beat Wicki, the CEO of Swiss School of Tourism and Hospitality, for our ride to Chur. As we waited in the arrivals area, a rep from Swiss School, Mary Ann found us and directed us back through the airport to the parking lot. There we met Mr. Wicki. He helped us load our luggage and our selves into the school van and off we went to Chur. The drive on the way to the Swiss School was beautiful. I never saw hill tops and mountains so lush and green, except in Jamaica. However, these were bigger mountains and a more hilly terrain. I saw 2 waterfalls flowing through the rocks in the mountains, it was awesome. I took a short nap and when I woke up we were almost at Chur.

Swiss School of Tourism and Hospitality

Once we reached the Swiss school, Mr. Wicki gave us a brief tour of the school and a bit of history about the building. I was very tired and worn out by this time, but still had enough energy to be excited about finally reaching Chur. We had a small lunch, then he showed us our rooms and told us dinner would be served in a couple of hours. Once I reached my room I fell on the bed and didn’t wake up until it was time for us to go to dinner.

At dinner, we were introduced to Sophie a former student at the school and now a Junior Consultant. She opened bottles of wine and toasted our arrival and wished us a safe journey through Switzerland.

We mingled with some students from China who were studying at the Swiss School and were preparing to take final exams. We then proceeded to dinner and had a discussion about our trip experience so far. Sophie gave us our passes and both professors were very upset since the passes were booked as a group pass and not individual passes, which we needed in order to move effectively throughout Switzerland. Prof. Garely said she would correct the problem and we all then proceeded back to our rooms. Once back in the room I unpacked my bags then showered. I was so ready for sleep I could hardly wait for my head to hit the pillow. I was delighted that we reached Switzerland safely but needed to sleep so I could be energized for tomorrow’s next adventure. (read more @ ajburton.edublogs.org)

SSTH Welcome Reception

Written by: Pragya Shrestha

We were warmly welcomed at the Swiss School and given a key to our room. I liked my room – especially the mountain view which was so amazingly beautiful. I was tired and hungry, but found the energy to drag myself to have lunch at the Paulaner Restaurant which is attached to the school. The cold platter lunch was good and not too heavy. I enjoyed the fresh bread and the Swiss cheese – mmm…!!

We went upstairs to unpack and take a shower, for at 6 pm we had Welcome Party. So, in order to be fresh I had to get some sleep. I have never been this tired (or excited). The welcome party was also fun because I got to make some more friends who was studying in SSTH. Jessie, Alice, Max, Jordan- they came from China to study tourism and hospitality. We exchanged our emails and telephone numbers. Dinner was finally served and I realized that I was eating my first “real” meal in Switzerland.

I was having so much fun – I didn’t feel tired anymore….may be because I was making friends and I was in Switzerland. I know my body wanted some rest but my mind did not want to stop. I guess the Switzerland adrenaline! But I really needed some sleep so I forced myself to go upstairs and get some rest. (Good night). (read more @ pshrestha.edublogs.org)

Friday, May 30, 2008

Switzerland Here We Come…..JFK Airport Tour

Written by: TTA 100 Students (see links)

After several months of planning, numerous administrative meetings, thousands of phone calls, millions of international emails, 35 days of tour management workshops, and 3 hours at a historical BMCC graduation, we finally made it to “one” long yet fabulous and life changing day, full of excitement, fear, anticipation and VIP treatments.

Graduation and getting to the airport…..

Written by: Katherine Munoz

Finally, today is my graduation day! I have been waiting for this day for two years. Today is also the day that I leave for Switzerland. Because of the BMCC graduation ceremonies I had to check in very early with American Airlines. I was rushing throughout the entire day and I didn’t have the opportunity to experience first-class check in like everyone else (I am not happy). On the other hand, graduation was very emotional, I did it. I finally graduated. I am proud of myself and I know that my parents are proud of me. As I walked on stage to receive my diploma from the President of BMCC, Antonio Perez, I saw my parents looking at me with pride. I am the first of my family to graduate from college and receive a college diploma.

As I walked on the stage I didn’t return to my seat because I had a flight to catch. I walked straight through the exit doors to meet my parents outside. I gave my diploma to my father because he was there with me and supported me during my journey through BMCC.

After that I started to take off my cap and gown and changed into my Gore-Tex shoes. If I had to run or walk fast I was going to be comfortable.

Unfortunately I was unable to participate in the tour of Terminal 8 American Airlines because of the graduation; however I did get to meet Mr. Bill Clark (AA Field Representative Corporate Communications) as well as my Professors and classmates at the end of the tour.

We all rushed to Gate 39 in order to catch our flight to Zurich. Most of my classmates were complaining because they were hungry, but it was either go buy food or miss the plane. My journey has finally begun. As soon as I walked though the American Airlines gate doors I knew that it was no way back. After having a difficult semester it was time to experience studying in another country. (read more @ kmunoz.edublogs.org)

First Class Treatment

Written by: Sasha Munoz

As I awoke Friday morning I was very excited to be on my way to a new country (Switzerland) where I would explore the culture, and the country. JFK was our departure airport. Since we were traveling American Airlines our meeting point was AA Terminal 8. As I arrived at the airport I looked around and realized that the terminal had gone through a renovation process since the last time I traveled. We were able to check-in first class – thanks to the efforts of our Professor, Dr. Elinor Garely. Since the renovation, American Airlines now provides its first and business class passengers with an exclusive area for check-in. VIP travelers have check-in space of 88,600 square feet, and 65 foot ceilings. As I reached the reservation counter I noted that Sharon was assigned to expedite the check in for TTA 100. She made my experience delightful…what a difference a friendly tone and a warm smile can make to this task. Because I was being treated as a first-class passenger, I did not have to worry about bringing my bags to security – AA does this task for all business and first class passengers…I loved it. My luggage was tagged and disappeared into the luggage operations system. I was ready to proceed to the next step of boarding.

While we sat at the exclusive area, Dr. Garely noticed that I was wearing very high heels and suggested it was a better idea if I wore more comfortable shoes. At first I thought there was no need for this but then I realized that she was correct. I put on my Gore-Tex shoes and I was so glad I did because it provided comfort and enabled me to participate in the entire tour – including the baggage system. This part of the AA journey included climbing through belts and going under the over-passes; no other shoe would have given me the stability that Gore-Tex did through this process. If I was wearing my heels I would not have been permitted to participate…and this would have been a serious disappointment. Thanks Dr. Garely for helping me acknowledge that my heels were not the correct footwear for the event. They were put away in my bag, and my Gore-Tex have become my new best friends. (read more @ smunoz.edublogs.org)

American Airlines: Tour of Terminal 8

Written by: Andy De LaRosa

Upon arrival at American Airlines, JFK Airport on May 30, 2008, I became excited when I was informed I would be checking my luggage through First Class. It took me only 2 minutes to get my bags weighed and passed through. I felt rich and famous – being treated like a celebrity for even a few minutes was wonderful. A few minutes later, Mr. Bill Clark, Field Representative Corporate Communications, introduced himself and we started a tour of the AA Terminal 8 at JFK airport. The tour included visits to TSA baggage security, the Control Tower, as well as visits to the Admiral and Flag Ship Clubs.

Mr. Bill Clark, Mr. John Sheremeta and Prof. Sandra Blake-Neis

Mr. Clark presented us with AA t-shirts, pens and a useful carry-on bag as complementary gifts. Chris Painter the Operations Manager for American Airlines gave us an overview on how the airplanes are scheduled and space allocated as well as the difference between domestic and international flights.

?action=view&current=JFKPrideVersion3_300k.flv

American Airlines Video Link

We were so into the tour that we almost missed our flight and we had to run through the terminal to board. No time for food or water – we had a choice — food or flight. I opted for the flight. (read more @ adelarosa.edublogs.org)

AA the Tour continues….

Written by: Shevarma Pemberton

The tour of AA terminal that followed was quite an eye-opener. Mr. Bill Clark, AA Field Representative Corporate Communications, was extremely kind and he went out of whis way to ensure us the best experience possible. I learned many things behind the scenes that everyday passengers are not aware of. I did not realize that the entire group – uniformly attired in black – added the prestige of the occasion. It was really a site to see and the stares we received as we walked through the termial made me feel on top of the world. It was really thrilling to be in the moment.

The tour continued and we were escrted to one of the AA conference rooms where we greeted by AA executives. The first speaker was Jeff Clemens, Manager of Passenger Services, who provided a general overview of the airport and passengers that travel day-to-day with AA. The second speaker was Chris Painter, Manager of Operations, who gave us a heads-up on the technicialities of coordinating all sectors and decisions that have be made to ensure that efficacious functioning of the airport. Thirdly, Joe Daly, Facilities Maintenance Manager, informed us about ramp operations and took us on a tour of the TSA baggage clearance area (another highlight of the day).

From Left to Right: Mr. Joe Daly, Sasha, Andy, Adrienne and Mark in the TSA Baggage Clearance Area

It was extremely fascinating to witness the movement to witness the movement of luggage and I can now rest assured that while traveling with American Airlines baggage security is a certainty.

Thereafter, Janet Michie, Premium Services Coordinator, provided us with a brief tour of the luxury lounges; The Admirals Club and The Flagship Lounge. This gave me something to look forward to as an Advantage member and a traveler with American Airlines. Our next stop was the AA Flight Control Tower. I do not know many people who can boast that they had a personal guided tour of the AA Fight Control Tower.

View of our AA Flight #0064 @ Gate 39 from the Fight Control Tower

It was amazing to look at the planes on the runway and to see the controls in place for managing their operation. It was quite a pleasureable experience. (read more @ spemberton.edublogs.org)

American Airlines Flight #0064

Written by: Mark Villanueva

The American Airlines flight to Zurich, Switzerland was an 7.5 hour flight. For the most part, I felt the experience was pleasant. I like flying, so I have no issues being on a plane for several hours. I wish I could say that my flight was as great as my tour of AA Terminal 8 but it was not. The in-flight meal, (pasta with chicken and sauce) was awful. The tomato sauce tasted like Mexican salsa, the chicken was dry, and the pasta was overcooked. I barely ate anything – and I was hungry. The entertainment ( and I use the word carefully) on the plane included Night at the Museum (I slept and missed this one). I would have preferred a t.v. in the front of my seat rather than one large screen hanging above the seats.

The ventilation on the flight was okay but I got very restless and thirsty. It did not help that it was struggle to get anything to drink and I had to stand in the back of the plane to have my cup continously refilled with water. Beside that, everything else went okay. I’m glad my i-pod was charged. The flight was very smooth. (read more @ mvillanueva.edublogs.org)

Written by: Mark Villanueva and Elliott Williams

TTA 100 Students in St. Martinsplatz

St. Martinsplatz in Chur, Switzerland (From left to right, front row: Liliana, Gia, Sarah, Elliott, Adrienne, middle row: Mark, Adele, Prof. Blake-Neis, Katherine, Dr. Garely, back row: Curtis, Shevy, Andy, Sasha)

During the weeks prior to the departure for TTA 100, Summer Study Abroad in Switzerland, Dr. Garely and Prof. Blake-Neis prepared students for studying abroad by conducting several Tour Management workshops. These workshops ran from April 16, 2008 – May 28, 2008 for “Introduction to Blogging 101″, Behind the Scenes tour at the Tudor Hotel (May 2, 2008), Behind the Scenes tour of John F. Kennedy International Airport (JFK) (May 9, 2008), International Travel Training (via email), presentation by Sheila Evans, a licensed NY Tour Guide who discussed the roles and responsibilities of tour guides, the importance of time management and career opportunities in the field (May 28, 2008).

In addition, the students did extensive research on careers in tour management, tour guiding requirements and the impact of tourism on New York City.

New York City is one of the most diverse and multicultural cities in the world, attracting over 40 million visitors a year. New York City is filled with many attractions and unique opportunities, which makes it easy to plan for a new adventure each and every day.

As a tourist, coming to New York is more than just a trip or a visit, it is an experience. New York has so much to see and offer in one day, that it can be fascinating yet overwhelming: however, having a Tour Guide can easily be the key to experiencing this city at ease. To be a Tour Guide in New York City is to have more than just lived in the city and know where to buy a cup of coffee, see a Broadway play or the address of the Museum of Modern Art, it is to know the history of the city, the different cultures, and the truth to why this is the city that never sleeps. Tour guiding is a vital part of New York and creates an indelible impact to the city. As a career, Tour guiding is fascinating and allows you to interact with so many different people that you’re bound to learn and experience something new every day.

A Tour Guide is a person who first identifies the interest of the visitor and then plans the things to see and do that will expand these passions.

It is not easy to become a Tour Guide in New York City as this profession requires a license from the City of New York’s Department of Consumer Affairs. In order to get the Sightseeing Guide License you are required to take the Professional Licensing Examination of New York City Sightseeing Guides. The exam consists of 150 questions that focus primarily on Manhattan but the test also includes questions on the other five boroughs as well. In order to pass you must receive an overall score of 97 correct answers. The Department of Consumer Affairs recommends studying for the exam by listing a few recommendations, such as the Blue Guide New York by Carol von Pressentin which is a general guide on New York and is very comprehensive and helpful.

Tour guiding as a career is a wonderful profession in general, but in New York it is even more wonderful. I think it will be very rewarding because it will teach me new things and allow me to explore new places. Tour guiding will enable me to discover and learn so much, making me a well rounded and knowledgeable person. The more I learn and experience, the more I can share with visitors so they can make the most of their visit.

Once a Tour Guide is licensed he/she is making a positive impact on the City, contributing to its economic success. Tour Guides provide income to the City by taking its visitors to attractions, restaurants, night clubs, museums, sports events and concerts, as well as small boutiques and major department stores for shopping. Tour guiding provides opportunities for businesses in the City to flourish – because the tourist now knows that attraction, shop, sculptor or artist “exist” – making Tour Guiding the perfect position to discover the new and unique and help these businesses to succeed.

The impact of tourism was clearly visible after the unfortunate events of September 11. The City reeled from the attack and tourists stopped coming: The economy of the city suffered. When the tourist came back, Tour Guides were available to show-off the wonder that is NY – in spite of the disaster. To be a Tour Guide in New York City is to show people a City of great strength and character.

TTA 100 in Switzerland has enabled me to crystallize my dream, and has provided a path that will lead me to a very successful and lucrative career.

BOROUGH OF MANHATTAN COMMUNITY COLLEGE
City University of New York
Department of Business Management

Course Description
Tour Management will introduce the students to the international aspects of tour planning and implementation.

1. Students will learn negotiating skills in order to work effectively and efficiently with allied travel and tourism industry suppliers including hotels, cruise ships, attractions, tour operations and bus charter companies.
2. Students will learn about the many international career opportunities available for Tour Managers, as well as entrepreneurial opportunities in the industry.
3. This is a study abroad course.

Required Text & Readings:
Text: Mancini, M. (2000). Conducting Tours. Delmar Publishers: New York.

Additional Readings:
Argyle, M. (1996). The social psychology of leisure. Harmondsworth: Penguin.

Baudrillard, J. (1998). The consumer society: Myths and structures. London: Sage.

Burkart, A., & Medlik. S. (1981). Tourism past present and future, 2nd edn. Longon: Heinemann.

GlaeBer, D. (2006). Crisis management in the tourism industry. Oxford: Butterworth Reinemann

Latham, J. (1989). The statistical measurement of tourism. In. C.P. Cooper (ed.) Progress in tourism, recreation and hospitality management, I. London: Belhaven.

Page, S.J., & Connell, J. (2006). Tourism: A modern synthesis, 2nd ed. London: Thomson Learning.

Pearce, P. (2005). Tourist behavior. Clevedon: Channel View.

Other Resources:
US State Department Travel Advisories
UK Travel Advisories
Australia Travel Advisories
Cnn.com/travel
eTurboNews.com
gallagherstravels.com
lonelyplanet.com
virtualtourist.com

Evaluation & Requirements of Students
Class and Activity participation: 20 percent
Daily Planning. Implementation, Blogging, Journal: 20 percent
Mid-term Exam: 20 percent
Term Projects- Preparing the Tour + Market Research:
Retailing and Tourism 20 percent
Final Exam: 20 percent

Outline of Topics

A. What is Tour Management
a. Overview of the Tour industry
b. Advantages of Tours: Freedoms, Financial incentives, Companionship, Educational
c. Purchasing process
d. Types of tours

B. The Tour Manager
a. Roles, Responsibilities, Career Path
b. Skills: Technological, Communication, Conceptual, Organizational, Research
c. Ethics and Values

C. Tour Conducting
a. Skills
b. Challenges
c. Income, Benefits

D. City and Site Guiding
a. Research
b. Developing presentation
c. What to say/How to say it
d. Bus tours: on-coach speaking
e. Walking tours

E. Motor Coach Environment
a. Types of motor coaches
b. Line-of-sight challenges
c. Safety/security
d. Logistical considerations
e. Working with the bus driver

F. Multi-Day Tours
a. Materials
b. Forms
c. Supplies
d. Luggage and Packing

G. Routines
a. Pre-trip
b. First Day
c. Each Day
d. Last Day
e. Post-trip

H. Itinerary Development

I. Special Routines
a. Seat rotation
b. Ticketing luggage

J. Group Dynamics
a. Providing/sharing information
b. Interpersonal skills

K. Client/Escort Psychology
a. Managing group behavior
b. High expectations
c. Flock factor
d. Regression syndrome

L. Strategic Management
a. Leadership
b. Motivation
c. Coordination
d. Sensitivity to Cultures, Customs

M. Working with Hotels
a. Hotel research
b. Hotel industry terminology
c. Ideal tour hotel
d. Negotiating with hotel managers
e. Preparing for hotel arrival/challenges
f. Hotel check-in/check-out procedures
g. Luggage retrieval systems

N. Air Travel and Tours
a. Negotiating with Airlines
b. Airline industry terminology
c. Pre-departure systems/procedures
d. Aboard the aircraft
e. Arrival/departure destination

O. Suppliers and Attractions
a. Cruises
b. Terminology
c. Negotiating cruise rates/accommodations/ amenities/ services
d. Rail travel
Features of modem trains
Check-in/out: onboard procedures
e. Dining and Tours
Selection
Negotiation of meals/rates
Meal selection (special diets, seating arrangements)
f. Attractions
Terminology
Negotiating fees/locations/safety/security/handicap accessibility

P. Expecting the Unexpected
a. Guiding principles/practices
b. On-location allies (i.e. hospitals, police, hotel employees)
c. Financial controls
d. Theft
e. Weather/transportation delays/ cancellations
f. Illness and accidents
g. Death

Q. Creating a Tour
a. Market Research
b. Target markets
c. Pricing
d. Promotion
e. Brochure design
f. Internet marketing

.
Term Projects:
a. Daily online Blogging
b. Photo-Journal
c. Acting as travel journalists, students will develop a photo-journal detailing all personal experiences, including reviews of air and ground transportation, hotels and attractions visited, government policies, cultural “surprises,” new/unusual dining experiences, etc. This journal will be handed in at the end of the program.

.
BMCC Tour of Destination
a. Working in groups, students will develop “The BMCC Student Tour of Switzerland”
b. Tour package will include: history of destination, culture, customs, cuisine, language, relation
c. Transportation options (pricing
d. Lodging options (pricing)
e. Food and beverages available (selections, pricing)
f. Attractions (pricing)
g. Cultural opportunities (pricing)
h. Student Groups will create their own 7-day tour of Switzerland, including
accommodations, attractions, air/land transportation, prices, etc.
i. Presentations will be evaluated on content as well as written and oral presentations.

Market Research: Retailing
Retailing is an important component of every travel experience. Students will conduct their own market research project to determine: consumer profile, merchandising mix, price strategies, and strengths/weaknesses of current retailing opportunities.

College Attendance Policy
At BMCC, the maximum number of absences is limited to one more hour than the number of hours a class meets in one week. For example, you may be enrolled in a three-hour class. In that class, you would be allowed 4 hours of absence (not 4 days). In the case of excessive absences, the instructor has the option to lower the grade or assign an F or WU grade.

Academic Adjustments for Students with Disabilities
Students with disabilities who require reasonable accommodations or academic adjustments for this course must contact the Office of Services for Students with Disabilities. BMCC is committed to providing equal access to all programs and curricula to all students.

BMCC Policy on Plagiarism and Academic Integrity Statement
Plagiarism is the presentation of someone else’s ideas, words or artistic, scientific, or technical work as one’s own creation. Using the idea or work of another is permissible only when the original author is identified. Paraphrasing and summarizing, as well as direct quotations require citations to the original source. Plagiarism may be intentional or unintentional. Lack of dishonest intent does not necessarily absolve a student of responsibility for plagiarism.

Students who are unsure how and when to provide documentation is advised to consult with their instructors. The library has guides designed to help students to appropriately identify a cited work. The full policy can be found on BMCC’s web site, www.bmcc.cuny.edu. For further information on integrity and behavior, please consult the college bulletin (also available online).

On Wednesday, May 28, 2008, during our last TTA 100- Tour Management workshop, the Gore-Tex shoes arrived and we were very delighted, being that it was two days before our departure for Zurich, Switzerland.

Everyone tried on their Gore-Tex shoes and except for one student – the shoes fit perfectly. Faculty not part of TTA 100 saw the shoes and wished they were joining us on our educational mission to Switzerland!

Thanks to Dr. Elinor Garely and GORE-TEX Outerwear we will be traveling and touring the beautiful and steep mountains throughout Switzerland in style and comfort.

Gore-Tex Men Shoes Gore-Tex Women Hiking Shoe

Gore-Tex Men Hiking Shoe                    Gore-Tex Women Hiking Shoe

Written by: Elliott Williams

On April 15, 2008, the Study/Travel Opportunities for CUNY Students (STOCS) Award Committee made its award decisions for the Summer 2008 session. Ninety-one students from the fifty CUNY study abroad programs for the Summer 2008 session were selected to receive STOCS scholarships.

The CUNY Office of International Education administers the CUNY-wide Study/Travel Opportunities for CUNY Students (STOCS) grants program and serves as a resource for the faculty and staff of CUNY’s constituent colleges.

Study/Travel Opportunities for CUNY Students (STOCS) scholarships ranging from $500 to $1500 are offered to undergraduate CUNY students who participate in short-term (summer and winter intersession) CUNY study abroad programs. Applications are reviewed by a committee of CUNY faculty and administrators, and grants are awarded on the basis of ability to benefit and financial need (students with a family income of more than $65,000 are not eligible).

This year the STOCS Award Committee presented The Borough of Manhattan Community College Summer Study Abroad – Tour Management Switzerland program with seven grants, which was over fifty percent of the ten students that applied in March 2008.

The following students were awarded scholarship:

  • Asha Burton
  • Curtis Browne
  • Katherine Munoz
  • Sarah Pagan
  • Shevarma Pemberton
  • Princess Skinner (did not accept)
  • Elliott Williams

The Business Management Department and the Travel and Tourism professors, Dr. Elinor Garely and Prof. Sandra Blake-Neis, were instrumental in bringing the award opportunities to the attention of BMCC students and congratulate the winners of this prestige award.

On to Switzerland!

Tips to Ease You Through Today’s Airport Security.

 New security procedures have been put into place and while the federal government is enacting a uniform security policy for airline travel, not all airports are yet standardized.
Simply, the systems in place at one airport will not necessarily be in place at another.
A good rule is to plan ahead and prepare for the strictest security policies. Common sense and wise planning are the keys to a successful trip.
 
What to Know Before You Go.
Here are a few notes and tips to keep in mind.

 

Acceptable Check-in Identity.

  • TTA 100. MUST HAVE PASSPORT/GREEN CARD
  • Adults are required to have at least one current government issued photo ID – such as passports, driver’s licenses, military ID’s, etc. Expired identification will be rejected. Children traveling alone should also have photo identification.
  • Only passengers with valid tickets will be allowed beyond screener checkpoints. Persons who are attending to child passengers and travelers needing a medical assistant will be permitted into secure gate areas.
  • Ticketless passengers (E-tickets) will need proper documentation from air carriers (i.e. acknowledgment of reservation).

Guidelines for Passing Carry-on Security Screening.

We have been warned in the past never to joke about terrorist activities, bombs, or anything even remotely related. In today’s environment it is especially important not to act suspiciously. It never ceases to amaze me how often someone steps over the line and finds how serious others are taking the situation.

  • Remember screening lines will be longer during peak travel time and Holidays.
  • Prepare for security screening, not just your carry-on items but your check-in luggage and your person as well.
  • Be ready to answer any questions and do not accept items from strangers. Keep your luggage and personal belongings with you at all time.
  • Slip keys, coins, pens, etc. in your carry-on for X-ray, you will pass through metal detectors without incident. Any metal item (buttons, zippers, hair accessories, and prosthetics) can set off sensitive detectors. Minimize screening time by reducing the number of metal items on your person.
  • Carry proper identity to indicate any medical metal implants.
  • Shoes with metal shanks can trigger alarms. You may be asked to remove your shoes.

Be prepared to open and activate carry-on electronic items such as: laptops, cameras, cell phones, etc.
Some airports are equipped with “sniffer” scanners. These devices check for chemical and compound resides.
Avoid further delay by waiting to lock carry-on luggage until you’ve passed through screening areas. Any wrapped packages may be searched, so wait to wrap any gifts or, if possible, pack such items in check-in luggage.
 
Avoid additional scrutiny by not carrying prohibited items.
If in doubt – Leave it out.

Warning: Civil penalties of up to $1,100 per violation in addition to criminal penalties are being enforced to those passengers who knowingly attempt to carry banned items.

  1. Knives of any length.
  2. All cutting and puncturing items including corkscrews.
  3. Flammable liquids and containers under pressure such as aerosols. Permitted are personal care items – perfumes, deodorants, etc. however, containers may not exceed 16 fluid ounces.
  4. Matches and lighters may only be carried on your person. “Strike-anywhere” matches and lighters with flammable liquid reservoirs are forbidden (such as disposable lighters).
  5. Toy weapons. Sports equipment (golf clubs, bats, pool cues, etc. must be checked), power tools.
  6. Any item that may be consider dangerous or used as a weapon may be prohibited regardless of its original intended use.
  • Visit the Transportation Security Administration for website a complete list of the latest allowable and prohibited items.

Recently a woman at security checkpoint was detained for carrying a hair pick with 4-inch long needle-like prongs. While her use of the item was personal and she meant no harm to anyone, she made matters worse for herself by arguing with security personal when they confiscated the item. .

  • Use transparent bags for packing all your clothing, including: underwear, toiletries, dirty laundry, etc. Your contents can be seen easily and will avoid hand searching through personal items. .

Tips for Checking Luggage.


Check your bags.

  • Have your luggage checked through to your final destination to avoid security screening between connecting flights.
  • Curbside luggage check-in is available through some airlines at some airports. Verify with your departure and arrival airports for their current procedures. This may change during the duration of your trip (there may be a charge for this service)
  • Be prepared to identify your checked luggage and have identity luggage tags affixed to each bag.
  • Some airports are now equipped to X-ray check-in luggage. Avoid packing any suspicious items which will trigger further scrutiny and cause delay.
  • Leave your check-in bags unlocked for random hand searches preformed at security check points.  

Carry-On Food and Food Services Advice.

Consider packing snack(s) or, depending on the length of your flight itinerary –  more. Airlines are cutting back on everything.
In some airports to reach full service food malls will require leaving secure gate areas. Getting back will require going through security checkpoints, long lines and possibility of missed connections.

  • Be prepared to open food containers
  • Avoid any powdery products such as coffee creamers, artificial sugars, and even baby formula unless properly packaged, such products may be confiscated.
  • DO NOT CARRY ON ANY LIQUIDS – INCLUDING WATER
  • All rules and practices regarding security, carry-ons, and other airline/airport practices are subject to change without notice. It is best to call your airline or check with the airport just before departure for the latest updates.
  • Regardless of what happens, please be patient, take a deep breath, and recognize that airline and airport employees are just as frustrated as you are. Remember these extra measurers of security are imposed for your benefit and safety as a traveler.

·        Culture Shock

·         

·        If you experience it…

·        Remember – this is normally a temporary phase

·        It is important to know that there are some things you can do to help ease the cultural adjustment.

·        You have to be proactive, to do something to appreciate the positive aspects of the experience and lessen the negatives.

·        Understand that culture shock is a NORMAL experience. It can and will happen . . . even to the best of us.

·        Travel in a spirit of humility and with a genuine desire to meet and talk with local people.

·        Do not expect to find things as you have them at home . . . for you have left your home to find things that are different.

·        Do not take anything too seriously, for an open mind is the beginning of a fine international experience.

·        Do not let others get on your nerves . . . for you have come a long way to learn as much as you can, to enjoy the experience, and to be a good ambassador for your country.

·        Do not worry . . . for one who worries has no pleasure.

·        Do not judge the people of a country by the one person with whom you have had trouble – this is unfair to the people as a whole.

·        You shall remember that you are a guest in every land . . . for one who treats a host with respect will be treated as an honored guest.

·        Cultivate the habit of listening and observing, rather than merely seeing or hearing.

·        Realize that other people may have thought patterns and concepts of time which are very different than yours — not inferior, just different.

·        Be aware of the feelings of local people to prevent what might be offensive behavior.

·        Respect the people in the country you are visiting. Ask permission before you take their picture.

·        Make no promises to local, new friends that you cannot implement or carry through.

·        Spend time reflecting on your daily experiences in order to deepen your understanding of yourself and the cultures of others.

·        Document these reflections in your daily blogs

 

Be adaptable!

Don’t wait for people to seek you out, make the first move yourself. Don’t worry about not speaking the language perfectly – the fact that you are making a genuine effort to communicate with

people in their own language is always appreciated, and you make friends quicker this way.

A study abroad experience is mostly going to be what you make of it, so take advantage of the opportunities that come your way.

 

STRETCHING YOUR DOLLARS

Sigh! Unfortunately, the dollar is not the strong currency it once was – especially against the Euro or the Swiss Franc (ZCH).

What you need to do is to sharpen your budget skills and spend your hard-earned money more carefully.

For the most part, this is simply common sense and dispelling the notion that you must spend in order to get a more fulfilling study abroad experience.

Not so! Studying abroad need not involve a lot of money.

You can be frugal and still have an enjoyable, productive, and absolutely memorable experience!

 

Here are some suggestions from travel guru Rick Steves: (www.ricksteves.com)

Seek out free entertainment. City parks, town squares, pedestrian districts, and downtowns offer interesting sights and sounds.

·        Visit churches. Know which museums are free to the public

Mingle with the locals!

Walk as often as you can and save your fare money for something else. Most Americans think of walking as an exercise rather than something to get them somewhere. People in many parts of

the world thinks nothing of walking a few miles to work or school everyday.

When you do eat out, avoid touristy restaurants with “We speak English” signs. Go where the locals eat. You get better food for less money.

Be a cultural chameleon. Going with the local specialties gets you the best quality for the best price.

Picnics also save money. Buy a loaf of freshly baked bread (from a local bakery), a hunk of cheese, and voila – an elegant lunch in a city park!

Minimize paying ATM transaction fees by making fewer but larger withdrawals.

! The best way to determine the exchange rate between the US and

other countries? Try www.xe.net. Xenon Laboratories gives rate

quotes on 180 currencies for 250 nations. Oanda (www.oanda.com)

lists currency rates that you can print out.

 

Always ask for a student discount. You never know – it may be available!

Buses, while slower, are often cheaper than trains. Weigh the pros and cons of cost versus speed.

Wear a money belt. You’ll save money by not losing it.

Always take a moment to review any transaction. Always ask how much. Don’t let a cashier rush you. Smile but be savvy.

Travel with a buddy to share and save.

Throughout Europe, drinks are cheaper at the bar than at a table. Get a table if you’ll linger and enjoy the atmosphere. If you only want a quick drink, just go to the bar.

Requiring some precautions, staying at a youth hostel rather than a hotel can save you money.

Stay healthy and be mindful of your safety at all times. You don’t want to be saddled with medical bills.

 

YOUR EXPERIENCE IN PICTURES

·        Showing your photos to family and friends is one way they can share your experience. Years from now, you will be able to relive your wonderful semester abroad!

·        Just the same, know when to draw the line and just let the experience happen.

·        If your experience is being hindered by the constant need to take photographs, you may want to reconsider.

·        Don’t sacrifice your journey so you will have some photos to look at later. Over-use of the camera can take away from your travel experience by removing some of the spontaneity while you look for the perfect shot.

·        ! Share the adventure! And ask your friends and family to save their emails.

·        Your daily blog with photos creates a personal journal of your study abroad experience.

·        ! Stay in touch – but not too often! You’ll slow down the

acculturation process if you spend a lot of time emailing and

·        talking on the phone with folks from home.

 

·        But yes, take photos! Lots of them! And while you’re at it, try to take the best shots that you can.

·        Renowned photographers from the National Geographic magazine share the following tips for taking unforgettable photographs:

Keep your images simple, clean, and focused. Make them graphically strong and uncluttered. Identify your subject or center of interest (around which everything else will be peripheral) and then compose the background. –Steve McCurry

Photograph what you can relate to, a mood that’s familiar to you.

·        Great photography does not come from being in Madrid, or Sydney, or London.

·        It’s the photo’s focal point that will make it memorable.

·        Including people in your photos, even if they are not the primary subjects, creates a “moment.” People add scale,

Vitality and sensibility. –David Alan Harvey

Getting close to people is the best way to get close to the culture. The camera is a great tool for meeting people. Be friendly and polite, listen to people, and take your cues from how they are acting.

Sit down with people and you’ll get great

pictures. Always ask permission before taking photos of people.

·        Photos of nature and landscapes are boring. There is no sense of scale, and no sense of “you are there.” When you include people in your photos, have them do something like walk, talk or climb – anything but just standing there.

·        Every photo should be capturing a moment in time. –Catherine Karnow

Cloudy days can be fine for portraits of people and close-ups, but nothing beats that early-morning or late-evening light.

For some reason, the evening light always lasts longer and can sometimes be best after the sun has set. Keep your

equipment light and simple. You’ll only shoot great pictures if you have a camera on you. –John Kernick

 

·        HOWEVER, don’t just indiscriminately download hundreds of photos and then expect your family and friends to appreciate them all. Either edit the photos from your digital camera before downloading them on the photo sites, or just download a few photos at a time.

·        Above all, don’t forget to include descriptions! A sentence or two about a photograph is what will make it come alive to the simple viewer.

·        There’s a difference between a photo of you atop an elephant and the same photo with the sentence, “This beast’s trunk started slapping my hand for a banana treat the minute the trek started. By the time we reached Chiang Mai, my banana bunch was gone!”

 

·        Some study abroad students invite friends to view all 50 photos at a time, and many are simply duplicate shots! (Of course, if you follow the tips listed above, you won’t end up with a lot of ho-hum photographs.)

The Institute for the International Education of Students gives the following pointers for keeping a study abroad journal.

 

  • Begin right away. Before you leave, make a list of what you want to gain from your study abroad experience academically, socially, and personally.
  • What do you expect to encounter?
  • What concerns do you have?
  • It will be interesting to compare what you were thinking and feeling at the beginning of your study abroad experience, mid-way through the term, and towards the end.
  • You will have a way to gauge how far you have come.

 

2. Observe and interpret. Record different day-to-day activities: from dinner conversations to people you see on the street. These details of daily life are full of meaning as they represent different approaches and values.

 

3. Jot down your responses to classroom lectures, discussions, and assignments. By recording your impressions and interpretations of your academic environment, you are actively using classroom material to enhance your cultural experience.

 

4. Experiment! Assign yourself different personal research exercises such as interviewing 5 locals at the pub, taking time to observe how people interact in cafes, theaters, and other public places, or joining your hosts in celebrating a national holiday.

 

Keep a journal and always jot down names and places. No matter

how amazing and unforgettable your experience abroad may seem, it

doesn’t take long before your memories begin to fade.

 

5. Record your ethnocentric moments. These are your reactions, based on your own cultural assumptions, to local events and situations. These responses can be quite revealing (and probably humorous) when you read them a few months later.

 

6. Record how people respond to you. You may feel misunderstood, uncertain as to how to respond, or lost because people do things differently. By imagining how your actions might be interpreted differently by others, you can begin to understand different points of view.

 

7. Use your journal creatively! Include photos, sketches, song lyrics, maps, train tickets, newspaper headlines, whatever inspires you or was memorable that day. You may also wish to write in the local language. Keeping a vocabulary section will help remind you of the new slang terms and expressions you have learned.

8. Critique your journal. Describe how your perspectives change over time. Analyze what you chose to write about in the first few weeks and what you tend to focus on later. In what way do you see yourself growing and maturing from the experience?

 

EMERGENCIES ABROAD

 

  • In an emergency, always contact the authorities and study abroad staff at your overseas site first! Be sure to have your local emergency contact information handy at all times.
  • The local police and overseas staff will be in a much better position to come to your assistance. Do not expect your family to come to your aid! They are thousands of miles away and cannot do anything to recover your stolen money, bring you to the hospital, or contact the local authorities.
  • Be prepared for emergencies and plan ahead on how you will handle them.
  • Do not travel alone. Always have a travel-buddy
  • Once the furor has died down and the matter has been attended to, then contact your family
  • If the police department determines that the call requires the attention of BMCC Study Abroad faculty contact them at the Swiss School as well as Mr. Beat Wicki, the Director of the School. This number should be used for emergencies only, such as serious accidents or illnesses

 

STAYING SAFE

 

When you travel abroad, the odds are in your favor that you will have a safe and incident free trip.

However, crimes do take place overseas, and you should always be prepared for unexpected events.

As a foreign student, you can be an easy target for thieves because you stand out in a crowd, are unused to the surroundings, and are generally perceived to be carrying money, credit cards and valuables like cameras.

 

You can reduce your risk of being mugged or robbed by taking a few simple precautions outlined below.

 

Safety on the Street

 

Use the same common sense traveling overseas that you would at home.

Be especially cautious in or avoid areas where you are likely to be victimized. These include crowded subways, train stations, elevators, tourist sites, market places, festivals and marginal areas of cities.

Don’t use short cuts, narrow alleys or poorly lit streets. Try not to travel alone at night.

Use ATMs during the day, when there are people around. No matter how safe it may seem, do not withdraw money from an ATM located in a deserted area at night alone.

Put your money in a money belt to conceal your wealth. BUT … put some money in your front pocket too! If you do get approached by a mugger, surrender the money in your front pocket and then plead poverty.

Having easy access to money also will prevent you from having to pull out your money belt in public.

If you do need to get cash from your money belt – do it in private. Never remove anything from a concealed money belt while you are in public. Someone could be tracking your movements.

Avoid public demonstrations and other civil disturbances.

Keep a low profile and avoid loud conversations or arguments. Do not discuss travel plans or other personal matters with strangers.

Try to seem purposeful when you move about. Even if you are lost, act as if you know where you are going. When possible, ask directions only from individuals in authority.

Make a note of emergency telephone numbers you may need: police, fire, your hotel, and the nearest U.S. embassy or consulate.

Beware of pickpockets, especially in train stations, churches, and town squares where there are throngs of people. Always keep your hands free. Always keep straps of shoulder bags close to body.

In restaurants and bars, loop straps around chair or table legs. Motorbike snatchers in Italy have broken a few tourists’ arms.

If you are using a zip-on daypack while wearing your full-size backpack, do not keep anything valuable in your daypack if it is zipped onto the back. Thieves can easily remove your daypack without you even noticing. Keep your valuables inside your full-size backpack or put your daypack inside the backpack if space permits.

Wear the shoulder strap of your bag across your chest and walk with the bag away from the curb to avoid drive-by purse-snatchers. Do not put your wallet in an outside pocket of your backpack.

  • If feeling particularly vulnerable, wear your money belt somewhere other than around your waist.
  • Thieves know all about money belts too. Consider carrying a ‘dummy’ wallet holding a small amount of cash. If a mugger directly confronts you, you can hand over the dummy wallet and avoid further distress.
  • If you are confronted, don’t fight back. Give up your valuables. Your money and passport can be replaced, but you cannot.

 

Safety in Your Accommodations

 

If possible, choose accommodation that has unmarked ’swipe cards’ rather than numbered keys

for each room. If you lose your swipe card or if it is stolen, a thief won’t know which room to rob.

Keep your hotel door locked at all times. Do not leave money and other valuables in your hotel room while you are out. Use the hotel safe.

If you leave your luggage in the hostel, lock your bags and take anything valuable with you.

Let someone know when you expect to return if you are out late at night.

If you are alone, do not get on an elevator if there is a suspicious-looking person inside.

Read the fire safety instructions in your hotel room. Know how to report a fire. Be sure you know where the nearest fire exits and alternate exits are located. Count the doors between your room and the nearest exit. This could be a life saver if you have to crawl through a smoke-filled corridor.

 

Safety on Public Transportation

 

Only take taxis clearly identified with official markings. Beware of unmarked cabs.

If you see your way being blocked by a stranger and another person is very close to you from behind, move away. This can happen in the corridor of the train or on the platform or station.

Where possible, lock your train compartment. If it cannot be locked securely, take turns sleeping in shifts with your traveling companions. If that is not possible, stay awake.

If you must sleep unprotected, tie down your luggage, strap your valuables to you and sleep on top of them as much as possible.

Do not accept food or drink from strangers. Criminals have been known to drug food or drink offered to passengers.

 

At the airport, watch for your suitcase as it appears on the carousel. Don’t hang back and wait for the crowds to disperse – you might find that someone else has already taken your bag in the meantime.

 

Safety for Female Travelers

 

While all travelers should plan carefully to ensure their health and safety, women have extra concerns.

Don’t travel alone if at all possible! A woman traveling alone is often an attractive target.

Take a doorstop in your luggage and jam it under your closed hotel room door.

Avoid ground level hotel rooms. Concierge floors often offer extra security.

Keep a business card from your hotel in your purse, in case you get lost.

Don’t leave your drink unattended in a restaurant or bar.

When registering, use only your last name and first initial, if possible.

·        Many countries have different ideas about how women should dress and behave. People will make assumptions about you based on what you are wearing.

·        If you’re traveling in segregated areas, such as orthodox religious neighborhoods, take cues from the women around you and try to blend in.

·        Even if you don’t agree with particular customs, it will make your trip more enjoyable if you respect local expectations. If you don’t, you may have to endure unpleasant attention.

 

Beware of Scams!

 

The odds of becoming a victim of a terrorist attack are small (1 in 9.7 million). You stand a far better chance of becoming a victim of a street crime. Increased threat of terrorism has meant there’s more police presence in airports, train stations, bus terminals – but fewer outside. Indeed, airport crime has gone down in many places.

 

Street crime, on the other hand, is alive and well. The good news is: violent crime is rare because guns are banned in many countries of the world. The bad news is: pick-pockets, particularly in Europe, are creative, have guile, and are very, very skilled! They can lift your wallet without you noticing until much,

much later.

 

Here are a few scams to which you need to be alert:

 

􀂃 Splash or splat: one thief squirts, spills, or throws something at you. An accomplice distracts you by helping to clean off, causing enough of a commotion for a third to grab your belongings.

􀂃 Rigged ATM: a machine is rigged so that your card gets stuck inside. A kind observer offers to help and gets close enough to actually see you enter your pin or asks for your PIN to “fix” the machine. Your card remains stuck and you give up. As soon as you are out of sight, the thief extracts your card. The person enters your PIN and withdraws a sizeable amount. If your card gets stuck, enter false PIN 3 times. If ATM has not been tampered with, it will retain your card

and you can notify the bank later. If the machine has been rigged, scam artist won’t have your correct PIN.

􀂃 Mock street fight: a group of boys make a show of beating up each other. You become distracted. An accomplice snatches your bag or picks your pockets.

􀂃 Sympathy scam: a crying child approaches you for money to go home. Ignore the kid! Many street kids have been trained to be pickpockets. Keep your wallets stashed away. Keep small bills in various pockets so you never have to take out your wallet in public.

􀂃 Baby toss: a woman hands you a baby or tosses you a doll with the intention of startling you so you drop your bag. The accomplice snatches your bag and runs away.

􀂃 Chaos-Shmaos: a group of women and kids rush in, bustling and fussing, and in all the commotion, someone swipes your wallet without you noticing. If the people leave the train or bus before it starts, someone, hopefully not you, may have lost money already.

􀂃 Photo-op gone wrong: someone volunteers to take your photo and then won’t return your camera until you’ve paid a ransom. Yell “Police.” if this happens. Or make a commotion.

􀂃 Pretend bump: someone accidentally bumps into you, slaps your derrière, or may sidle up next to you. Beware! They are probably interested in your wallet.

 

ALCOHOL

 

Cultures view alcohol and consuming alcohol in differing ways. Depending

upon the culture in question, alcohol may be seen as a complement to a meal, a

privileged drink, an element of a sacred rite, a socially-acceptable way of

unwinding, or in various other ways or combinations.

 

The legal drinking age abroad is frequently lower than it is in the United States.

Nevertheless, while the drinking age may be lower, the drinking laws more lenient (i.e., no open container laws), or the cost of alcohol cheaper in your host country than in the U.S., it is important to remember the risks involved. Even in countries where social drinking is the norm on a daily basis, it is never safe or acceptable to “binge” drink. In some countries, people who become drunk are considered uncouth and are looked upon with disdain.

 

Remember that your inhibitions and defenses are down when you have been drinking. Alcohol belongs to that class of drugs known as sedatives, which can impair judgment and cause a loss of inhibition, judgment and fine motor control skills even in small doses. This could lead to you to perform some act that would be considered absolutely mortifying had you been sober. Finally, don’t forget that you are representing BMCC while you are abroad. We certainly hope that all students sent abroad will do the College proud.

 

In all matters concerning alcohol, please keep in mind the following points:

You do not have to drink. It is culturally appropriate to decline the offer of an alcoholic beverage, particularly if you do so in a gracious manner.

You should never feel culturally pressured to do anything that makes you feel

uncomfortable.

If you do choose to consume alcohol, please consume it responsibly and safely.

Do not drink and drive – the laws governing drunk driving in many foreign countries are

far, far harsher than the mere “slap on the wrist” DUI laws in the United States.

 

ILLEGAL DRUGS AND CRIME

 

Adapted from the U.S. Department of State’s Travel Warning on Drugs Abroad:

 

  • Each year 2,500 Americans are arrested overseas. One third of the arrests are on drug related charges. Many of those arrested assumed mistakenly that as U.S. citizens, they could not be arrested. From Asia to Africa, Europe to South America, U.S. citizens are finding out the hard way that drug possession or trafficking equals jail in foreign countries.
  • If you choose to use illegal drugs abroad, there is very little that anyone can
  • do to help you if you are caught.
  • You are operating under the laws of the host country and the regulations of the local institution. Neither the U.S. government nor BMCC will be able to secure your release should you be detained/arrested.
  • It is your responsibility to know the drug laws of a foreign country before you go, because “I didn’t know it was illegal” will not get you out of jail.
  • Some laws may be applied more strictly to foreigners than to local citizens.  
  • Don’t assume that just because local people are using drugs, it’s acceptable for you to use them.
  • U.S. citizens have been arrested abroad on drug charges for possession of an ounce or less of marijuana.
  • The risk of being put in jail for one marijuana cigarette, or for other illegal substances, is not worth it.
  • If you’re arrested, the American consular officer CANNOT get you out!
  • You may say “it couldn’t happen to me” but the fact is that it could happen to you if you find yourself saying one of the following:

 

“I am an American citizen and no foreign government can put me in their jail.”

“If I only buy or carry a small amount, it won’t be a problem.”

If you are arrested on a drug charge it is important that you know what your government CAN and CANNOT do for you.

 

The U.S. Consular Office CAN:

 

visit you in jail after being notified of your arrest

give you a list of local attorneys (The U.S. Government cannot assume responsibility for the professional ability or integrity of these individual or recommend a particular attorney)

notify your family and/or friends and relay requests for money or other aid – but only with your authorization

intercede with local authorities to make sure that your rights under local laws are fully observed and that you are treated humanely, according to internationally accepted standards.

  • Protest mistreatment or abuse to the appropriate authorities

 

The U.S. Consular Office CANNOT:

 

demand your immediate release or get you out of jail or the country

represent you at trial or give legal counsel

pay legal fees and/or fines with U.S. government funds

! Watch Out. If you are arrested on drug charges (or any crime for that matter) while abroad, you will be subjected to the host country’s laws governing punishment for that crime. There is nothing the United States government can do to get you out of the slammer.

 

And if that’s not enough to scare the living daylights out of you . . .

 

Once you leave the United States U.S. laws and constitutional rights do not cover you.

Bail is not granted in many countries when drugs are involved.

The burden of proof in many countries is on the accused to prove his/her innocence.

In some countries, evidence obtained illegally by local authorities may be admissible in court.

Few countries offer drug offenders jury trials or even require the prisoner’s presence at his/her trial.

Many countries have mandatory prison sentences of seven years to life without the possibility of parole for drug violations.

The police and customs officials have a right to search your luggage for drugs. If they find drugs in your suitcase, YOU will suffer the consequences.

You could go to jail for years with no possibility of parole, early release, or transfer back to the United States.

 

SEXUAL HARRASSMENT

 

  • Sexual harassment can be defined as any unwanted sexual advances from anyone with power over any aspect of your stay overseas, including your living arrangements and your educational or work environment.
  • Sometimes it is difficult to evaluate whether or not you are being harassed or if it is a matter of cultural differences. For example, Americans sometimes react with discomfort to the normal conversational distance between people in a particular country, and you should be aware of your own feeling within that context. Female students who studied in Spain, Italy, and Latin American countries have also reported receiving catcalls from males in the streets.
  • While they are, for the most part, harmless and should be regarded as a demonstration of appreciation from supposed red-hot male lovers, they can be disconcerting to the uninitiated. However, no one, male or female, studying abroad should have to suffer from unwelcome sexual pressure.
  • Should you be the object of unwanted overt sexual advances, say no firmly. Should the situation persist, inform the appropriate officials, university or onsite program staff, and contact Purdue’s Study Abroad Office. If the situation involves a home stay, immediately request a change of families. Even if you think that you have handled a home stay problem adequately on your own, please tell us about it. We do not want to suggest that sexual harassment is the norm in home stay arrangements, for it is not. You should not interpret every offer of shared activity in the negative, but rather accept most invitations as a show of hospitality and an effort to acquaint you with a new culture.

 

  • However, if you find that you are the target of what are clearly repeated sexual advances, then you should go to the appropriate person to report it. If a student experiences any form of harassment she/he should contact the office of Programs for Study Abroad.
  • Don’t make a jail sentence part of your study abroad experience!

 

 The following information is provided to participants and their parents regarding the range of aspects of participants’ overseas experiences that are beyond BMCC Control.

 

a) Cannot guarantee or assure the safety of participants or eliminate all risks from the study abroad environments.

b) Cannot monitor or control all of the daily personal decisions, choices, and activities of individual participants.

c) Cannot prevent participants from engaging in illegal, dangerous, or unwise activities.

d) Cannot assure that U.S. standards of due process apply in overseas legal proceedings or provide

or pay for legal representation for participants.

e) Cannot assume responsibility for the actions of persons not employed or otherwise engaged by BMCC, for events that are not part of the program, or that are beyond the control of BMCC and its subcontractors, or for situations that may arise due to the failure of a participant to disclose pertinent information.

f) Cannot assure that home-country cultural values and norms will apply in the host country.

 

The United States Department of State has developed a set of reports designed to inform travelers of potential risks.

Travel Warnings are issued when the State Department decides based on all relevant information, to recommend that Americans avoid travel to a certain country. Countries where avoidance of travel is recommended will have Travel Warnings as well as Consular Information Sheets.

 

Travel Alerts generally indicate that a specific threat has been received by the embassy or that the department has concluded that there might be a threat to U.S. citizens because of recent political events in that country or the U.S. In the past, Public Announcements have been issued to deal with short-term coups, bomb threats to airlines, violence by terrorists and anniversary dates of specific terrorist events. In most cases, these threats are not realized and most importantly are not likely to cause difficulties for our students and faculty if they exercise reasonable caution. Such announcements are communicated to students, faculty and staff who are in country or expected to travel to them.)

 

Consular Information Sheets are available for every country of the world. They include such information as location of the U.S. Embassy or Consulate in the subject country, unusual immigration practices, health conditions, minor political disturbances, unusual currency and entry regulations, crime and security information, and drug penalties. If an unstable condition exists in a country that is not severe enough to warrant a Travel Warning, a description of the condition(s) may be included under an optional section entitled “Areas of Instability.”

 

VACATION TRAVEL

 

Studying abroad gives you many opportunities to travel. Your program will

have sufficient breaks to enable you to visit neighboring countries or travel all

over your host country.

 

Mode of Transportation In Europe, traveling by train is the best way to

travel. Unfortunately, Americans who are accustomed to relying on cars and

planes and leery of Amtrak’s troubled long-distance networks here remain reluctant rail travelers, even abroad. Reportedly, only 10 percent of US visitors to Europe take a train. What a shame! Traveling by train is so much fun! In most countries, trains are punctual, clean, comfortable, inexpensive, and they go nearly everywhere. Trains also travel directly between city centers and sometimes could actually be faster than going by air. log on to http://www.raileurope.com.

A caveat Rail passes are convenient but weigh the pros and cons before investing in one. A rail pass does give you the freedom to roam as you wish without having to spend time at the ticket window. On the other hand, the passes are not cheap and you have to use the passes within a specific time frame.

 

Determine the kind of traveling that you will do to determine if getting a rail pass makes sense. A rail pass only makes sense if you will be doing several long trips within a short time. You may find that purchasing round-trip tickets for individual trips is a better option especially if you will only travel on weekends during your time abroad. If you do purchase a rail pass, consider the policy on what will

happen if it is lost or stolen.

Many vacations have been ruined because of a lost pass.

 

If time is not an issue, consider taking coach (bus) trips especially if the distance between cities is not that great, or if the difference between taking a train and taking the coach is only an hour or so. Traveling by bus is even cheaper than taking the train.

 

Remember though to compare the money you will be saving and the state you will be in when you arrive at your destination. If you arrive a total wreck and have saved less than fifty dollars, take the more expensive but faster route to get to your destination.

 

As enjoyable as it is to travel by train or bus, it does take time. If you are traveling between countries or between distant cities (i.e., London and Aberdeen), consider air travel. Flying saves time, especially if you only have a long weekend to complete your trip. Commercial air travel is becoming more common for travel between countries because several low-cost airlines like EasyJet, Ryanair, Tiger, and AirAsia

are gaining ground.

 

In Europe, check out fares offered by Ryanair (www.ryanair.com) and easyJet

(www.easyjet.com). You can also book internal flights in Europe at www.airninja.com, www.attitudetravel.com, www.openjet.com. The site sorts through fares on seven of the eight major low-cost carriers. There are also student charters to numerous destinations (especially at break times) at bargain prices. Visit travel agencies at your host city to learn about available student deals.

 

Accommodations OK, so you can get from Point A to B. Where will you stay? To save money, consider staying at a youth hostel. Hostels provide clean, inexpensive, albeit Spartan accommodations in many places around the world. Information may be obtained from www.hostels.com.

 

The travel guide Let’s Go, lists youth hostels and cheap but well-run establishments in its accommodations section. Again, use your judgment when it comes to accommodations. If you value privacy and it will only take a few dollars more to book a room in a budget hotel, then don’t even bother with youth hostels. On the other hand, if you want to meet other young travelers and backpackers, don’t mind staying in dorm-type accommodations, and really want to save money, then youth hostels are a very good option.

 

Foreign Travel Etiquette When traveling in countries where English is not the first language, learn how to say five expressions in the local tongue: hello, goodbye, thank you, please, and pardon me. It’s amazing how far these words will get you when spoken in a person’s language, even if he or she knows the English equivalent.

 

Asking for Directions. Ask more than one person for directions. In certain cultures, particularly Asia, it is impolite for locals to say “I don’t know.” It can be a cause of embarrassment to a local if he or she can’t give you an answer. So the end result is this person saying something, anything, even if it isn’t correct.

 

Shopping Savvy. Buy items that the area or city is noted for. In Oaxaca, Mexico, purchase handmade pottery; in Hong Kong, buy custom-tailored clothing; in Florence, bargain for leather goods. Compare prices in several locations and avoid shops near train stations and heavy tourist areas.

 

Waterborne bugs on tap. There’s no end to the trouble that a little dirty water can cause you. You don’t always have to buy water bottled, but be cautious. Check the bottle cap to see that it hasn’t been tampered with

 

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